These are the terms and conditions (“Terms”) upon which Yorkshire Luxury Cars Limited (“We”, “Us”, “Our”), shall provide wedding and luxury vehicle hire and driver services (“Services”) to you, as a customer and the principal hirer (“You, “Your”) as specified on Your booking form (“Booking Form”).
Please ensure that You read these Terms carefully, make sure that You understand them and check that the details on the Booking Form to which these Terms are attached are complete and accurate before you sign and return the Booking Form to Us. Please note that by signing and returning our Booking Form, You agree to be bound by these Terms. If there are any Terms that You do not understand, please do not hesitate to contact Us and We will provide clarification. If You do not accept Our Terms please refrain from using Our website, www.yorkshireluxurycars.co.uk (“Website”) or from proceeding with Your proposed booking.
1. BOOKING AND DEPOSIT
1.1 When You sign and return the Booking Form to Us, this does not mean that We have accepted Your booking. If we are able to arrange the Services for You on the basis set out on Your Booking Form You will receive an email confirmation from Us (“Booking Confirmation”) accepting Your booking, at which point the contract between You and Us for the supply of the Services will come into force, and these Terms shall be binding on You.
1.2 No Booking Confirmation will be issued by Us until We have received a minimum deposit of 50% of the total booking value (“Deposit”).
1.3 It is Your responsibility to ensure that the information provided on Your Booking Form is correct and accurate. If any information given in the Booking Form or in the Booking Confirmation is incorrect, it is Your responsibility to notify Us as soon as possible so that the error can be corrected. We do not accept any liability for any consequential losses that arise from the giving of incorrect information by You.
1.4 We will use the personal information that You provide to Us in the Booking Form to:
(a) provide the Services; and
(b) process Your payment for such Services; We will not give Your personal data to any other third party.
1.5 The final balance due under Your booking shall be paid to Us not less than two calendar months prior to the date of the vehicle hire (“Hire Date”).
2.1 Any cancellation of a booking must be made in writing and signed by You, and sent to Us at Yorkshire Luxury Cars Limited, Bentley Hall, Walkington, Beverley, East Yorkshire HU17 8PP.
2.2 In the event of a cancellation of Your booking by You, the Deposit shall be non-refundable and non-transferable.
2.3 In the event that the booking is cancelled by You less than two months prior to the Hire Date any further monies (over and abovethe Deposit) paid by You will be non-refundable. If, however, You contact Us to cancel the booking with two months (or more) notice prior to the Hire Date, any monies paid by You (excluding the Deposit) shall be refundable by Us to You in full.
3. CHANGES TO YOUR BOOKING
3.1 If You wish to make a change to Your booking please contact Us. We will let You know if the change is possible. If it is possible We will let You know about any changes to the price of the Services provided or anything else which would be necessary as a result of Your requested change and ask You to confirm whether You wish to go ahead with the change.
4.1 In the event that a vehicle that has been booked by You becomes unavailable due to accident, damage or mechanical failure, or any other reason beyond Our control, We will contact You as soon as practically possible to offer:
a) a replacement vehicle that (where possible) is similar in age, model and colour to the vehicle originally booked; or
b) to cancel the contract with You and to refund any monies previously paid to Us.
4.2 Please note that the images of the vehicles displayed on Our Website are for illustrative purposes only. The vehicle hired may not be that which is displayed on Our Website. The vehicle hired may vary slightly from the vehicle displayed on Our Website but will be of the specification set out in Your Booking Confirmation.
5.1 The route (including pick-ups, detours and any other stops that are required) must be detailed by You on the Booking Form.
5.2 It is Your responsibility to ensure that the proposed itinerary is correct and We request that You contact Us to check/finalise the itinerary not less than one calendar month prior to the Hire Date.
5.3 Our drivers (“Chauffeurs”) are not permitted under any circumstances to compromise the safety of passengers or other road users, and any requests to exceed the relevant speed limit will be refused.
5.4 All Our vehicles are fitted with appropriate seat belts. The law requires that all passengers wear seat belts and Our Chauffeurs will politely request that passengers abide by this law. Should a passenger under the age of 4 be required to be transported it is Your responsibility to provide an appropriate car seat. We are happy to carry small children between 4 and 12 years old, but only when an appropriate child seat has been fitted by a parent or guardian. Our Chauffeurs retain the right to determine whether a child seat is required, and will not be responsible for fitting the child seats.
5.5 Chauffers are not permitted to take on any additional passengers or make any additional detours other than those listed on the Booking Form.
5.6 No food or drink will be permitted in any vehicle unless prior consent has been given by us, and We enforce a strict no smoking policy in all of Our vehicles in accordance with UK law.
5.7 You shall be responsible for the conduct of all passengers and We reserve the right to invoice or charge the Principal Hirer for any damage sustained to the vehicle caused by any passenger or by any third party incited by a passenger.
5.8 A minimum charge of £250.00 payable by You shall be applied to cover cleaning costs should fouling be caused by any passenger through consumption of food or drink or through illness.
5.9 Violence, foul language, intimidation, antagonism or any form of anti-social behaviour towards the Chauffer or any of Our staff members shall not be tolerated and shall result in the immediate termination of the contract for Services and, where it is deemed by Us to be appropriate, police involvement.
5.10 We, together with Our Chauffeurs, reserve the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs or whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger
5.11In addition to the provisions in paragraph 3.6 above, any acts of vandalism or malicious damage to the vehicle shall be reported to the police and shall face prosecution.
5.12 Chauffeurs are instructed to check the vehicle for passenger possessions at the conclusion of the Services, however We shall not be liable for any passenger property that is damaged or lost during the provision of the Services. Property is carried by each passenger at their own risk.
6.1 If We fail to comply with these Terms We will be liable for any loss or damage that You suffer (except loss of or damage to property) that is a foreseeable result of Our breach of the terms or Our negligence, however, We shall not be liable for any loss or damage caused that is not foreseeable. Loss or damage will be deemed foreseeable if it was an obvious consequence of Our breach or if it was contemplated by You and Us at the time We entered into this contract.
6.2 We shall not be responsible or liable for any loss, damage or any other negative impact that a delay in the provision of the Services may cause through a missed connection, cancelled function or engagement, late arrival or any other circumstance beyond Our control. We recommend that You obtain an adequate travel insurance policy to cover for such an eventuality.
6.3 We will not be liable to you for any failure to perform, or delay in performance of, any of our obligations in providing the Services under these Terms any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, congestion, accident or criminal activity.
6.4 We will under no circumstances whatsoever be liable to You for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of goodwill or loss of sales, business or revenue.
6.5 Our total liability to You in respect of all losses arising under or in connection with this contract shall in no circumstances exceed the amount received from You by Us in respect of the Services.
6.6 Nothing in these terms limits or excludes in any way Our liability for death or personal injury caused by Our negligence or the negligence of Our employees, fraud or fraudulent misrepresentation or where it would be illegal for Us to exclude or limit Our liability.
6.7 As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
7. ADDITIONAL TERMS
7.1 We offer a policy of total discretion for all customers and as such Our Chauffeurs will not discuss the details of your booking with any third party unless authorised by You to do so. The exception to this is the use of wedding photography for Our promotional purposes. Therefore, unless formally instructed by You to the contrary, We may take photographs at weddings and publish them in company literature or on the Website. Please contact us in writing if you do not wish to have Your images used.
7.2 We reserve the right to amend these Terms at any time.
7.3 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify You in writing if this happens, but this will not affect Your rights or Our obligations under these Terms.
7.4 You may only transfer Your rights or Your obligations under these Terms to another person if We agree in writing.
7.5 This contract is between You and Us. No other person shall have any rights to enforce any of its terms.
7.6 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or in any way unenforceable, the remaining paragraphs will remain in full force and effect.